Terms & Conditions of Business

1.Bookings may be made through this website, simply find the appropriate course, venue and date and then click to add to your cart. Once you have added all the courses you want, simply click the 'book now' button in your cart, complete your contact details and the booking will be sent to us. Because availability changes on a daily basis we will get back to you via e-mail to notify you of whether the course is available and to generate the appropriate invoice.

2. Payment must be made prior to the course start date against our invoice or at the time of booking, no booking will be deemed to be made unless full payment is received.

3. Account customers, if a facility has been pre-arranged and fully cleared, our terms are strictly 30 days from the invoice date.

4. Certificates will only be issued on receipt of full payment.

5. No allowance can be made for non-attendance of a trainee booked on a course, the full course fee will remain payable and any deposits received are non-refundable.

6. Cancellations: Unless 15 working days notice of cancellation is received in writing by Training Link Europe Ltd, the full course fee will remain payable and any deposits received are non-refundable.

7. Exceptional circumstances: At the discretion of the Management, all or part of any fees paid, excluding exam fees, may be transferable to an alternative training date.

8. Fees payable to examining bodies are not refundable.

9. If a candidate arrives late for a course, or is absent from any session, we reserve the right to refuse to accept the candidate for training if we feel the candidate will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. (To conform with DfT requirements for Statutory Training for ADR & Aviation Cargo Security, attendance at all sessions is mandatory.)

10. Training Link Europe Ltd reserves the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course date, or a full refund of fees paid.

11. If a Training Link Europe Instructor or Agent attends your premises to conduct confirmed training but is unable to do so due to lack of facilities or any other failure which is the customers responsibility, fees will be payable in full.