Customer Service Training 

Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential. 
 
UK businesses lose £12 billion every year as a result of poor customer service. 
 
Cost: £30 + VAT 
 
Learning Outcomes 
 
Gain a better understanding of what qualifies as 'good' customer service 
 
Know how to better handle customer complaints and turn the situation around 
 
Learn how to better retain clients through excellent customer service 
 
Course duration: 35 - 40 minutes. 
 
Check out our Anti-Bribery Training.  
 
Course Contents 
 
This training course is broken down into 4 sections 
 
1. What is good customer service? - When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. 
 
2. Communicating with your customer - how good communication is key to establishing and maintaining a good relationship with your customers. 
 
3. Handling Customer Complaints - how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. 
 
4. Room for improvement - the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. 
 
Training Link Europe E-Learning LMS Platform 
 
Upon completing your course a certificate will be generated with you name, company name (if applicable), course taken, pass percentage, date of completeion, expiry date & stamp of approval or accreditations by recognised accreditations. 
 
Some of our courses are machine translated, plus use our contact us page for a full list. 
 
This training provides awareness education. Face to Face training would be required in order to complete the complete skills and knowledge to carry this practically in your organisation. 
 
 

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