Customer Service Training
The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers.
This CPD Accredited online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion of the end-of-training test.
Prices
Course Contents
This training course is broken down into 4 sections
1. What is good customer service?
2. Communicating with your customer
3. Handling Customer Complaints
4. Room for improvement
Learning Outcomes
Gain a better understanding of what qualifies as 'good' customer service
Know how to better handle customer complaints and turn the situation around
Learn how to better retain clients through excellent customer service
Course duration: 35 - 40 minutes.
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Training Link Europe E-Learning LMS Platform
Upon completing your course a certificate will be generated with your name, company name (if applicable), course taken, pass percentage, date of completeion, expiry date & stamp of approval or accreditations by recognised accreditators.
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